Effective Date: April 1, 2025

Thank you for shopping at  www.mydmglobal.com. We aim to provide high-quality footwear and exceptional customer service. Please read our Refund and Shipping Policy carefully before placing your order.

🛍️ Refund & Return Policy

1. Eligibility for Returns

We accept returns or exchanges under the following conditions:

• Items must be unworn, unused, and in original condition;

• Items must be returned within 14 days of delivery;

• The original packaging, tags, and proof of purchase (order number) must be included.

⚠️ Note: Items marked as final sale, clearance, or customized are not eligible for return or refund.

2. Return Process

To request a return, please:

1. Contact our support team at 📧 support@mydmglobal.com with your order number and reason for return;

2. Wait for return approval and instructions;

3. Ship the item(s) back using a trackable shipping method.

🔁 Customers are responsible for return shipping costs unless the product is defective or we made a mistake in your order.

3. Refunds

• Once your returned item is received and inspected, we’ll notify you by email;

• If approved, your refund will be processed within 5–10 business days;

• Refunds will be issued to your original payment method.

💡 Please note: Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

4. Damaged or Defective Items

If you receive an item that is damaged or faulty, please contact us within 7 days of delivery. We will offer a replacement, exchange, or full refund, depending on the situation.

🚚 Shipping Policy

1. Shipping Locations

We ship worldwide 🌍. Please check during checkout to confirm if we deliver to your country or region.

2. Shipping Timeframes

📦 Please note: Orders are processed within 1–3 business days after payment is confirmed.

3. Shipping Fees

• Shipping fees are calculated at checkout based on your location and order weight.

• Free shipping may be offered during promotional periods.

4. Order Tracking

Once your order ships, you’ll receive a tracking number by email. You can track the delivery status anytime on our website or the courier’s site.

5. Customs & Duties

International orders may be subject to customs duties or import taxes, depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the product or shipping price.

📩 Contact Us

For any questions regarding returns, refunds, or shipping, please reach out to us:

📧 Email: support@mydmglobal.com
🌐 Website: www.mydmglobal.com